Policy

LATE POLICY

Clients are responsible for arriving on-time to their training sessions. Trainers are obligated to wait only 15 minutes (10 minutes for 30-minute sessions). After 15 minutes (10 minutes for 30-minute sessions), the trainer is not required to lead the remaining time of the session and the session may be lost.

PAYMENT POLICY

All Personal Training Sessions, Classes and Programs must be pre-paid. Payment may be made with cash, check, credit card or cash app. Sessions and packages are NON-REFUNDABLE AND NON-TRANSFERABLE, AND THEY EXPIRE AT THE END OF THE MONTHLY PACKAGE IN WHICH THEY WERE PURCHASED. Service may only be used while Coach Keem F&P membership status is current and valid. All sessions automatically expire without a refund when the membership terminates for any reason. Sessions and packages expire at the end of the period in which they were purchased without refund. Monthly packages require a nonrefundable $25 down payment.

CANCELLATION POLICY

Cancellations need to be made at least 24 hours in advance of scheduled training session. If less than 24 hours notice, the session is forfeited. If you need to cancel or reschedule please email your personal trainer and the program coordinator at coachkeeminfo@gmail.com