Coach Keem Training Policies

Below is a list of our policies for your records, knowledge and understanding. If you have any questions about any of them please let us know. Again we are so excited that you are entrusting us on your fitness journey!

SCHEDULING  POLICY
We require all clients to self-schedule on our scheduling app/website. You are solely responsible for scheduling your sessions and attending them. Failure to schedule on our scheduling app/website each week will result in loss of appointments/classes with no make-up.

Missed appointments/classes can only be made up within the following week. If you missed more than 4 sessions and need extended time, valid documentation is required. 

Eligible missed sessions include sick days, family emergencies, death in the family and scheduled vacations (Vacations must be communicated via email 1 week prior).

As a client, if you cannot make an appointment/class you must cancel within (1) hour prior on our website/scheduling app. Failure to do so will result in a loss of your training appointment/class with no make-up.Regardless of the scenario, we ask that you communicate to us what is going on because we are only here to help you reach your goals, not complicate them.

LATE POLICY
Physical and Virtual clients are responsible for arriving on-time to their training appointments/classes. Trainers are obligated to wait only 15 minutes (10 minutes for 30-minute appointments/classes). After 15 minutes (10 minutes for 30-minute appointments/classes), the trainer is not required to lead the remaining time of the appointments/classes and it could be lost at the trainers discretion. The trainer has the sole authority to deny your session if you are running late and don't communicate it. 

PAYMENT POLICY
All Personal Training Sessions, Classes and Programs must be prepaid. Payment must be made with a credit card. ALL CLIENTS MUST HAVE A CARD ON FILE TO TRAIN. All memberships must be paid in full at the time of cancellations or the remaining balance will be deducted from your card. All sessions are NON-REFUNDABLE AND NON-TRANSFERABLE. THEY EXPIRE THIRTY (30) DAYS AFTER PURCHASE DATE. Service may only be used while Coach Keem Fitness membership status is current and valid. All sessions automatically expire without a refund when the membership terminates for any reason. Sessions and packages expire at the end of the period in which they were purchased without refund. 

Cancellation Policy
If you wish to end your in-person training or online membership please submit your cancellation to us by canceling anytime on the scheduling app/website.
 Failure to cancel will result in your membership being renewed.Cancellation policy applies to all memberships both month to month and 3-month memberships.

Your membership cannot be canceled by word of mouth, over the phone or through text message, as the information could be misplaced or misunderstood. Official cancelation is the day we receive the cancellation on our scheduling/website portal.  Failure to cancel will result in your recurring billing to your credit/debit card to continue without refund.

I agree to the Exercise Release Statement and Coach Keem F&P Policies below:
During your exercise program, every effort will be made to assure your safety. However, as with any exercise program, there are risks, including increased heart stress and the chance of musculoskeletal injuries. In volunteering for this program, you agree to assume responsibility for these risks and waive any possibility for personal damage. You also agree that, to your knowledge, you have no limiting physical conditions or disability that would preclude an exercise program.You accept full responsibility for your own health and well-being AND you acknowledge an understanding that no responsibility is assumed by the leaders of the program.